IVI Destination Management
Profile

 
Destinations
Who are we?



Acapulco


Cancun


Cozumel


Guadalajara


Ixtapa


Los Cabos


Mexico City


Monterrey


Puerto Vallarta


Riviera Maya


Yucatan


Costa Rica


Panamá

 


IVI Destination Management has grown significantly since our founding in 1986; we believe that our success is grounded on the trust of our clients together with the core values that we constantly supervise:

• An ethic of honesty and service;
• Quality work and customer satisfaction;
• Caring about our people.
• Management Spirit throughout the Network

Our founder, President and Managing Director, Jose Manuel Garcia, has assembled a management team of senior executive officers and associates with extensive experience in MICE Business.

IVI Destination Management was a pioneer in Mexico in implementing servicing standards, such as the use of uniforms and hi-tech within its operation.

Our clients primarily include Incentive and Event Houses as well as Insurance, Financial, Pharmaceutical Companies and Corporations with own Meeting services, always respecting the natural course of business as it is not our policy to go direct, more than 3000 testimonials so far sustain our performance.

We currently have full DM operations in 14 destinations through 8 IVI DM offices strategically located at the main resorts and cities in Mexico, plus 2 more covering Costa Rica and Panama, each IVI Destination Management office is co-owned and independently managed by a strong executive leadership team committed to meeting customers' satisfaction.

In short, our commitment:

We Make You Look GREAT!

Mission Statement


Our Mission is to gain and maintain our clients’ trust at each one of our IVI Destinations by providing services far beyond industry standards, offering exceptional product knowledge, creative solutions, cost-value and effectiveness, putting to their disposition the advantages of our solid organization: Management System, ISO Quality standards model, surplus Liability Insurance, Safety and Security, Philanthropy projects and infinite loyalty to Make them look GREAT!

What we do?

Our solid experience in MICE Business and our expertise in Mexico, Costa Rican and Panama are at your disposition to assist you with:


• A/V & Multimedia equipment
• Accommodations
• Archaeological Sightseeing Tours
• Creative Itineraries
• Destination Activities
• Dine-Around Programs
• Effective F/UPs
• Entertainment
• Green Activities
• On site Event Coordinators
• On site hospitality desk
• Out-of-the-box Theme Parties & Events
• Philanthropic projects
• Pre & Post Tours
• Registration Materials & Assistance
• Room Gifts, Amenities and Give-Aways
• Site Selections
• Skilled, Multilingual communication abilities
• Special Web pages for Group reservations
• Specialized Airport greetings
• Spouses & Guests Activities
• Team Builders
• Temporary import assistance
• Theme Production assistance
• Transportation
• VIP Options

…More than 3000 Testimonials sustain our Performance available upon your request!

Why IVI!

A leader always goes ahead, thus IVI Destination Management…


Every IVI Destination offers according to their solely characteristics nearly all of the following added values:

1. ISO 9001:2000 Quality Standards established throughout IVI Network
• Cancun office the only one certified yet by IQNet & DQS.
2. Surplus Liability Insurance
3. Safety and Security Agency and Emergency Destination Procedures
4. Philanthropic Programs through Friends of the Maya Foundation or local Foundations
5. 5 years guaranteed Tariff.
6. Excellent communication with the finest Clients (nowadays amigos),
7. International and local Industry connections (Hotels, airlines, suppliers, government)
8. Unique “in-house” teambuilding activities, theme parties, special events,
9. Do not do business with low cost or time-share suppliers.
10. High-tech Communication and Multimedia.
11. Proposals with most cost-effectiveness & value for your dollar
12. Do not pay commissions for sales leads or recommendations.
13. We have proudly become a school for newcomers throughout Mexico and Costa Rica.
14. Members of the main local and international Industry Associations.

IVI Destinations

IVI Offices and Destinations

• 8 Full DM Offices in Mexico handling 14 Destinations
• 2 Full DM Offices in Central America handling 2 Countries

Pacific Region:
• IVI Los Cabos DMC
• IVI Puerto Vallarta DMC
o Operating Manzanillo and Guadalajara
• IVI Acapulco DMC
• IVI Ixtapa DMC


Metropolitan

• IVI MexicoQuest DMC
o Operating Mexico Colonial Cities
• IVI Monterrey DMC


Mexican Caribbean
• Destination Management (Headquarters)
o Operating Cancun, Cozumel, Riviera Maya and the World of the Maya
• IVI Yucatan Quest DMC

Central America:
• IVI Costa Rica Quest DMC
• IVI Panama Quest DMC



Alliances

PRA Destination Management

Atlanta,
Austin
Chicago,
Dallas,
Las Vegas,
Los Angeles,
Miami,
New Orleans,
New York.
Orange County,
Orlando
Palm Springs
Phoenix-Scottsdale,
San Antonio,
San Diego North,
San Diego,
San Francisco,
Santa Barbara,
Seattle

Allied Europe

France, Monaco,
Biarritz,
UK / Wilkintours,
Spain,
Italy
UAF

Our People:

IVI Destination Management has more than 100 year-round Full-time Associates within the entire Latin American Network.
Great personalities, disposition, knowledge, compromise, caring attitude and MICE Business experience!

Our Credo:

“Yes, we are those white and turquoise blue fellows and gals. Many people call us «The Smurfs». We are knowledgeable, witty, and beautiful or handsome, though not necessarily in that order.
We run faster than «Speedy Gonzalez», we can be in two or three different places at once. You can find us popping up at airports and historical or archaeological sites and from any deluxe resort or hotel to any of the great restaurants in town.

Smurf team-work is just so much fun and we have been passionately having fun since 1986!”

Offices


IVI Acapulco DMC

Cristóbal Colón No. 100 - Loc. 19 Plaza Bombay
Frac. Costa Azul
Acapulco, Gro., Méx. CP 39850
Phone: +52 (744) 481 0580, 481 0584, 484 4965

Elsa Aznar
Managing Director
Cecilia Ornelas
Program Manager
Carmen Pineda
Program Manager

IVI Cancun, Cozumel and Riviera Maya DMC

HQ
Ave Acanceh 1-01 SM 15 M 9
Cancun, Q. Roo 77500 Mexico
Phone: +52 (998) 887 1578
Fax: +52 (998) 884 4026
Email: info@ivicancun.com

Jose-Manuel Garcia
President & Managing Director
Alicia Astudillo
VP & Director of Marketing
Marina Zabala
Planning & Events Manager
Susann Behrendt
Business Development Manager

IVI Los Cabos DMC

Calle Valerio Gonzalez No.- 1728, Col. Centro 
San Jose del Cabo, B.C.S. 23400, Mexico
Switchboard: +52 (624) 146 9325
Fax: +52 (624) 146 9326 

Arcenio Villanueva
Managing Director
Elizabeth Lopez
Planning & Business Manager

IVI MexicoQuest DMC
(Mexico City, Guadalajara, Monterrey & all the Colonial Cities)

Mayorazgo de Luyando #20
Col. Xoco, Del. Benito Juárez
Mexico, DF 03330
Phone : +52 (55) 56 05 30 03
Fax +52 (55) 56 05 45 66
24 hours + 52 (54) 55 13 53 66 70

Lilia Peñaloza
Managing Director

IVI Puerto Vallarta DMC

Francia # 167   Colonia Versalles
Puerto Vallarta, Jalisco 48310
Direct +52 (322) 225 0525 ext 101
Switchboard +52 (322) 225 0525
Cellular 24 Hours + 52 (322) 145 3294
Fax + 52 (322) 225 0575

Francisco Corcuera
Managing Director
Lindsay Cullen
Planning & Business Manager

IVI Costa Rica Quest DMC

1781 – 1250, Escazú
San José, Costa Rica
Direct (506) 288 4318
Switchboard: (506) 588 0415 ext. 101
Cellular (506) 380 5226
Fax (506) 2287492

Ligia Vargas
Managing Director
Sonia Vargas
Planning & Events Manager

IVI Dominican Republic DMC

Luis Castillo
Managing Director

IVI Panama Quest DMC

Edificio Real Plaza
Local PB
Panamá, República de Panamá
Toll Free: 1-866-637-8871
Fax: +507-261-7923
After Hours: 011-507-6671-7923
IVI PANAMA QUEST DMC
Camino Real de Bethania

Franz M. García de Paredes
Managing Director

IVI Ixtapa DMC

 

Luli Garcia Mora
Managing Director

IVI Monterrey DMC

 

Lilia Peñaloza
Managing Director

IVI Yucatan Quest DMC

 

Jose-Manuel Garcia
President & Managing Director


All Rights Reserved ® 2004 Av. Acanceh 1-01, SM 15, Mza. 9, Cancun, Mexico

Phone: +52 998 887 1578 - Fax: +52 998 884 4026